Managing people skills

Welcome to our managing people skills FREE DOWNLOADS:

Skills for Managing People

FREE DOWNLOAD of Workbook Skills for Managing People here.

Training slidedeck: Skills for Managing People here.

The relevant Psychological Manager book’s Managing People Skills extract here. Many thanks to the author Pete Storr.

 

Mosaic’s training skills FREE RESOURCES

• People motivation skills training
• Managing people skills training
• High-performing team skills training
• Managing change skills training
• EI skills training
• Resilience skills training
• Career skills training
• Coaching skills training

Managing People Exercise; Goal setting

Short-term goal:

DESCRIPTION:

Specific:

Measurable:

Achievable:

Realistic:

Timely:

 

Long-term goal:

DESCRIPTION:

Specific:

Measurable:

Achievable:

Realistic:

Timely:

 

Managing People Skills – Giving Feedback

DO …..

DON’T ……

Ask the person for their views first Listen – show respect and concern Balance discussion between strengths and development needs Be specific in describing their behaviour and its impact Give specific, discerning positive feedback Give the amount of feedback the person can take Share your experiences – show empathy Focus on what can be done differently in behavioural terms. Discuss and share ideas. Focus on how to improve things for the future. Be timely in giving feedback and sensitive in your timing. Always end on a positive

Talk at the person Ignore the person’s feelings and reactions Start or end on a negative point Give a long list of critical comments Be judgmental, or make inferences and assumptions Give just a pat on the back as positive feedback Make generalisations Tell the person what they should change about themselves as a person Patronise Use feedback to dump a list of gripes, regardless of whether this will help the person Talk about things that happened ages ago Delay feedback until it is less relevant Give feedback in inappropriate situation Forget to discuss how to move things on to make them better

 

Managing People Skills – Coaching-style feedback

• what do you think/feel went well generally?
• So, what do you think/feel you did well? (then add your own/others observations and explore similarities/differences in viewpoint as well as the impact the behaviours had)
• what could you have done differently/how would you do it differently if you were going to do it again? (again, then adding your own and others’ views and the impact)
• And what support do you need to address these development needs/play to your strengths even more?
• What’s the first step?

 

Further reading and informatio

• “Fish!” SC Lundin, by H Paul & J Christensen, Hodder Morbius
• “The Psychological Manager” by Peter Storr, lulu.com
• “One more time, how do we motivate employees?”  by Frederick Herzberg, Harvard Business Press

• “The tao of motivation” by Max Landsberg, Profile Books